Sears Canada

  • Business Centre Associate

    Job Location CA-NB-Saint John
    Posted Date 1 year ago(4/25/2017 10:06 AM)
    Job ID
    2017-39500
    # Positions
    1
    Job Type
    Full Time
    Job Industry
    Retail Head Office and Warehouse
    Career Level
    Entry Level, Experienced
  • Job Description

    Sears Contact Services Inc.

    JOB OPPORTUNITY

    LOCATION:

    Sears Contact Services Inc. Centre (Saint John)

    POSITION:

    Business Centre Associate

    STATUS

    Full Time

    POSITION SUMMARY:

    This position provides excellence in customer service by efficiently responding to customer issues, concerns and problems, in addition to processing customer orders.

                               

    MAJOR RESPONSIBILITIES:

    • Provide excellence in sales and customer service by ensuring a convenient and enjoyable shopping experience for the customer, including customer orders, inquiries and requests.
    • Determine options for appropriate resolution and communicate with customers regarding actions and satisfactory resolutions. Communicate and consult with business units as required.
    • Receive and respond to customer issues, concerns, queries, etc., via telephone.
    • Follow up with customers as required to ensure customer satisfaction with resolution.
    • Maintain appropriate documentation and records of customer issues, concerns, action taken for resolution, etc., in accordance with Sears' systems, policies and procedures.
    • Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
    • Perform other duties as required.

    QUALIFICATIONS:

    • Superior written and verbal communication skills
    • Excellent listening skills
    • Ability to analyze cause of problem and take the initiative to apply appropriate solutions
    • Enjoy assisting people in finding solutions to problems
    • Can openly share information with others and work independently
    • Previous experience in a Call Centre an asset
    • Bilingual (French / English) an asset
    • Proficient computer skills, including keyboarding and data entry

    Although we appreciate the interest of all applicants, we must advise that only applicants selected for further consideration will be contacted.

    Sears Contact Services Inc. is committed to offering reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to disability, please contact us at apply@sears.ca

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