Sears Canada


3 days ago
Job ID
# Positions
Job Type
Full Time
Job Industry
Retail Head Office and Warehouse
Career Level
Entry Level
Years of Experience

Job Description



This position is for the Sears Kitchener Fairview Park Location, in a support role for the Parts and Service Business. 

Hours of work include Days, Evenings and Potential Weekends on a rotating basis. 

Apply directly with your resume to 

Customer contact via phone is a major role for this position. 

Perform a variety of complex and diversified administrative support duties associated with the day-to-day 
Repair Services National Support Operations team.  
You will be required to quickly learn the systems used to support the business.

Process contractor payments, data enter Service Orders and Point of Sale transaction to capture revenue from paid service. Monitor and action reports and systems that contain information on contractor compliance to Service Level Agreements affecting our customer service commitment. Maintain knowledge of the processes required to be used on the system by both the service administrator (Sears) and the contractors. 

Available as the subject matter expert to provide coaching as required. Maintain and update all files and control processes to assure all contractor files contain the required information and documentation. Monitor the claims approval and payment processes and assure they are executed and monitored per the approved company policies procedures and standards. 

Provide a wide range of the administrative duties requiring judgment, interpretation of data and some creativity, such as monitoring a generic email box, performing invoice matching against service order information, processing Contractor payments, submitting Accounts Payable inquiries or templates, responding/sending Contractor inquires regarding overdue Sears payments, etc.


Apply directly with your resume to 


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