Sears Canada

Career Opportunities


Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

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Search Results

CA-NB-Moncton
2 weeks ago

We are HIRING @ Sears Canada: Merchandise Flow Associate

 

“We’ve been fulfilling our valued customers’ dreams for 65 years, come help us do it one last time!” #SearsCanadaFamily #SearsCanadaWish

 

Are you a dynamic, high energy individual who enjoys engaging with customers? Then Sears Canada wants you! Please JOIN the #SearsCanadaFamily

 

No Retail Experience? #No Problem

 

We Offer:

  • Hands-on Training
  • Fun Environment
  • Career Development Coaching

 

 

LOCATION

We are hiring at Sears Canada @ Moncton

 

 Temporary / Contract

 

PURPOSE OF JOB:

Offload, prepare and move merchandise efficiently to the sales floor or other designated area, following set standards. Provide customers with a positive experience at dock pick up and in any other interactions with the customer. Execute reverse logistics and inventory tasks including RTV (Return-to-Vendor), MRN, shipouts and inventory taking as required. Support store teams in task work such as product assembly, floor relays, etc.

 

DUTIES AND RESPONSIBILITIES:

  • Offload, sort, unpack, defrock, and otherwise prepare and flow merchandise to the selling floor in an efficient manner.
  • Provide excellent customer service at dock pick-up, eg. load/unload merchandise into customer vehicles, respond to customer queries, resolve problems/issues, ensure merchandise is not damaged during loading, etc.
  • Receive and ship merchandise in and out of unit, and support by completing required documentation and using handheld transmission. Verify the accuracy of shipments against vendor invoices, RQ/bill of lading, sales check filing and reconciliation, SIA entries and related papers. Investigate and follow up on discrepancies.
  • Execute reverse logistics and inventory tasks such as RTV, MRNs, shipouts and physical inventory taking while following the prescribed processes.
  • Adhere to close new practices and ensure safety standards in the work area by maintaining Dock Standards (e.g. Clearing debris, returning equipment to its dedicated home, moving obstacles that could interfere with traffic movement, etc.).
  • Assemble product and provide floor relay support within the store as required in accordance with defined procedures.
  • Perform all duties in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  • Perform other duties as required

 

EXPERIENCE AND SKILLS REQUIRED

  • Secondary school diploma
  • Ability to lift/ carry heavy objects (10Kg or more)
  • Sound knowledge of logistics and merchandise handling
  • Good communication skills
  • Demonstrated collaborative and team player spirit
  • Eagerness to make a difference
  • Enthusiastic and positive attitude
  • Ability to work in a fast pace environment and deal with last minute changes
Job ID
2017-41298
CA-BC-Coquitlam
2 weeks ago

We are HIRING @ Sears Canada: Sales Associate (Seasonal) / Brand Ambassador

 

“We’ve been fulfilling our valued customers’ dreams for 65 years, come help us do it one last time!” #SearsCanadaFamily #SearsCanadaWish

 

Are you a dynamic, high energy individual who enjoys engaging with customers? Then Sears Canada wants you! Please JOIN the #SearsCanadaFamily

 

No experience in Retail? #NoProblem

 

We Offer:

  • Hands-on Training
  • Fun Environment
  • Flexible Schedule
  • Career Development Coaching

 

LOCATION

We are hiring at Sears Canada @ Coquitlam Centre, BC

 

TYPE

Seasonal

 

PURPOSE OF JOB:

Maintain the merchandising standards to create an environment that improves the customer service experience and promotes sales.

 

DUTIES AND RESPONSIBILITIES:

  • Merchandise and re-stock product in the department according to designated standards. Identify and escalate merchandising issues to ensure appropriate and timely action is taken to resolve the issues.
  • Ensure fitting rooms and sales floor are organized, neat, and clean.
  • Set up/maintain displays and signing, etc.
  • Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  • Perform other duties as required.

 

EXPERIENCE AND SKILLS REQUIRED

  • Secondary school diploma
  • Good communication skills
  • Demonstrated collaborative and team player spirit
  • Eagerness to make a difference
  • Enthusiastic and positive attitude
  • Ability to work in a fast pace environment and deal with last minute changes
Job ID
2017-41297
CA-BC-Coquitlam
2 weeks ago

We are HIRING @ Sears Canada: Sales Associate (Seasonal) / Brand Ambassador

 

“We’ve been fulfilling our valued customers’ dreams for 65 years, come help us do it one last time!” #SearsCanadaFamily #SearsCanadaWish

 

Are you a dynamic, high energy individual who enjoys engaging with customers? Then Sears Canada wants you! Please JOIN the #SearsCanadaFamily

 

No experience in Retail? #NoProblem

 

We Offer:

  • Hands-on Training
  • Fun Environment
  • Flexible Schedule
  • Career Development Coaching

 

LOCATION

We are hiring at Sears Canada @ Coquitlam Centre, BC

 

TYPE

Seasonal

 

PURPOSE OF JOB:

Maintain the merchandising standards to create an environment that improves the customer service experience and promotes sales.

 

DUTIES AND RESPONSIBILITIES:

  • Merchandise and re-stock product in the department according to designated standards. Identify and escalate merchandising issues to ensure appropriate and timely action is taken to resolve the issues.
  • Ensure fitting rooms and sales floor are organized, neat, and clean.
  • Set up/maintain displays and signing, etc.
  • Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  • Perform other duties as required.

 

EXPERIENCE AND SKILLS REQUIRED

  • Secondary school diploma
  • Good communication skills
  • Demonstrated collaborative and team player spirit
  • Eagerness to make a difference
  • Enthusiastic and positive attitude
  • Ability to work in a fast pace environment and deal with last minute changes
Job ID
2017-41296
CA-BC-North Vancouver
2 weeks ago

We are HIRING @ Sears Canada: Merchandise Flow Associate

 

“We’ve been fulfilling our valued customers’ dreams for 65 years, come help us do it one last time!” #SearsCanadaFamily #SearsCanadaWish

 

Are you a dynamic, high energy individual who enjoys engaging with customers? Then Sears Canada wants you! Please JOIN the #SearsCanadaFamily

 

No Retail Experience? #No Problem

 

We Offer:

  • Hands-on Training
  • Fun Environment
  • Career Development Coaching

 

 

LOCATION

We are hiring at Sears Canada @ Capilano Mall

 

TYPE

 Temporary / Contract

 

PURPOSE OF JOB:

Offload, prepare and move merchandise efficiently to the sales floor or other designated area, following set standards. Provide customers with a positive experience at dock pick up and in any other interactions with the customer. Execute reverse logistics and inventory tasks including RTV (Return-to-Vendor), MRN, shipouts and inventory taking as required. Support store teams in task work such as product assembly, floor relays, etc.

 

DUTIES AND RESPONSIBILITIES:

  • Offload, sort, unpack, defrock, and otherwise prepare and flow merchandise to the selling floor in an efficient manner.
  • Provide excellent customer service at dock pick-up, eg. load/unload merchandise into customer vehicles, respond to customer queries, resolve problems/issues, ensure merchandise is not damaged during loading, etc.
  • Receive and ship merchandise in and out of unit, and support by completing required documentation and using handheld transmission. Verify the accuracy of shipments against vendor invoices, RQ/bill of lading, sales check filing and reconciliation, SIA entries and related papers. Investigate and follow up on discrepancies.
  • Execute reverse logistics and inventory tasks such as RTV, MRNs, shipouts and physical inventory taking while following the prescribed processes.
  • Adhere to close new practices and ensure safety standards in the work area by maintaining Dock Standards (e.g. Clearing debris, returning equipment to its dedicated home, moving obstacles that could interfere with traffic movement, etc.).
  • Assemble product and provide floor relay support within the store as required in accordance with defined procedures.
  • Perform all duties in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  • Perform other duties as required

 

EXPERIENCE AND SKILLS REQUIRED

  • Secondary school diploma
  • Ability to lift/ carry heavy objects (10Kg or more)
  • Sound knowledge of logistics and merchandise handling
  • Good communication skills
  • Demonstrated collaborative and team player spirit
  • Eagerness to make a difference
  • Enthusiastic and positive attitude
  • Ability to work in a fast pace environment and deal with last minute changes
Job ID
2017-41295
CA-BC-Burnaby
2 weeks ago

We are HIRING @ Sears Canada: Merchandise Flow Associate

 

“We’ve been fulfilling our valued customers’ dreams for 65 years, come help us do it one last time!” #SearsCanadaFamily #SearsCanadaWish

 

Are you a dynamic, high energy individual who enjoys engaging with customers? Then Sears Canada wants you! Please JOIN the #SearsCanadaFamily

 

No Retail Experience? #No Problem

 

We Offer:

  • Hands-on Training
  • Fun Environment
  • Career Development Coaching

 

 

LOCATION

We are hiring at Sears Canada @ Brentwood Mall

 

TYPE

 Temporary / Contract

 

PURPOSE OF JOB:

Offload, prepare and move merchandise efficiently to the sales floor or other designated area, following set standards. Provide customers with a positive experience at dock pick up and in any other interactions with the customer. Execute reverse logistics and inventory tasks including RTV (Return-to-Vendor), MRN, shipouts and inventory taking as required. Support store teams in task work such as product assembly, floor relays, etc.

 

DUTIES AND RESPONSIBILITIES:

  • Offload, sort, unpack, defrock, and otherwise prepare and flow merchandise to the selling floor in an efficient manner.
  • Provide excellent customer service at dock pick-up, eg. load/unload merchandise into customer vehicles, respond to customer queries, resolve problems/issues, ensure merchandise is not damaged during loading, etc.
  • Receive and ship merchandise in and out of unit, and support by completing required documentation and using handheld transmission. Verify the accuracy of shipments against vendor invoices, RQ/bill of lading, sales check filing and reconciliation, SIA entries and related papers. Investigate and follow up on discrepancies.
  • Execute reverse logistics and inventory tasks such as RTV, MRNs, shipouts and physical inventory taking while following the prescribed processes.
  • Adhere to close new practices and ensure safety standards in the work area by maintaining Dock Standards (e.g. Clearing debris, returning equipment to its dedicated home, moving obstacles that could interfere with traffic movement, etc.).
  • Assemble product and provide floor relay support within the store as required in accordance with defined procedures.
  • Perform all duties in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  • Perform other duties as required

 

EXPERIENCE AND SKILLS REQUIRED

  • Secondary school diploma
  • Ability to lift/ carry heavy objects (10Kg or more)
  • Sound knowledge of logistics and merchandise handling
  • Good communication skills
  • Demonstrated collaborative and team player spirit
  • Eagerness to make a difference
  • Enthusiastic and positive attitude
  • Ability to work in a fast pace environment and deal with last minute changes
Job ID
2017-41294
CA-BC-Coquitlam
2 weeks ago

We are HIRING @ Sears Canada: Sales Associate (Seasonal) / Brand Ambassador

 

“We’ve been fulfilling our valued customers’ dreams for 65 years, come help us do it one last time!” #SearsCanadaFamily #SearsCanadaWish

 

Are you a dynamic, high energy individual who enjoys engaging with customers? Then Sears Canada wants you! Please JOIN the #SearsCanadaFamily

 

No experience in Retail? #NoProblem

 

We Offer:

  • Hands-on Training
  • Fun Environment
  • Flexible Schedule
  • Career Development Coaching

 

LOCATION

We are hiring at Sears Canada @ Coquitlam Centre, BC

 

TYPE

Seasonal

 

PURPOSE OF JOB:

Maintain the merchandising standards to create an environment that improves the customer service experience and promotes sales.

 

DUTIES AND RESPONSIBILITIES:

  • Merchandise and re-stock product in the department according to designated standards. Identify and escalate merchandising issues to ensure appropriate and timely action is taken to resolve the issues.
  • Ensure fitting rooms and sales floor are organized, neat, and clean.
  • Set up/maintain displays and signing, etc.
  • Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  • Perform other duties as required.

 

EXPERIENCE AND SKILLS REQUIRED

  • Secondary school diploma
  • Good communication skills
  • Demonstrated collaborative and team player spirit
  • Eagerness to make a difference
  • Enthusiastic and positive attitude
  • Ability to work in a fast pace environment and deal with last minute changes
Job ID
2017-41293
CA-BC-North Vancouver
2 weeks ago

We are HIRING @ Sears Canada: Sales Associate (Seasonal) / Brand Ambassador

 

“We’ve been fulfilling our valued customers’ dreams for 65 years, come help us do it one last time!” #SearsCanadaFamily #SearsCanadaWish

 

Are you a dynamic, high energy individual who enjoys engaging with customers? Then Sears Canada wants you! Please JOIN the #SearsCanadaFamily

 

No experience in Retail? #NoProblem

 

We Offer:

  • Hands-on Training
  • Fun Environment
  • Flexible Schedule
  • Career Development Coaching

 

LOCATION

We are hiring at Sears Canada @ Capilano Mall

 

TYPE

Contract

 

PURPOSE OF JOB:

Maintain the merchandising standards to create an environment that improves the customer service experience and promotes sales.

 

DUTIES AND RESPONSIBILITIES:

  • Merchandise and re-stock product in the department according to designated standards. Identify and escalate merchandising issues to ensure appropriate and timely action is taken to resolve the issues.
  • Ensure fitting rooms and sales floor are organized, neat, and clean.
  • Set up/maintain displays and signing, etc.
  • Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  • Perform other duties as required.

 

EXPERIENCE AND SKILLS REQUIRED

  • Secondary school diploma
  • Good communication skills
  • Demonstrated collaborative and team player spirit
  • Eagerness to make a difference
  • Enthusiastic and positive attitude
  • Ability to work in a fast pace environment and deal with last minute changes
Job ID
2017-41288
CA-ON-Stratford
2 weeks ago

We are HIRING @ Sears Canada: Sales Associate (Seasonal) / Brand Ambassador

 

“We’ve been fulfilling our valued customers’ dreams for 65 years, come help us do it one last time!” #SearsCanadaFamily #SearsCanadaWish

 

Are you a dynamic, high energy individual who enjoys engaging with customers? Then Sears Canada wants you! Please JOIN the #SearsCanadaFamily

 

No experience in Retail? #NoProblem

 

We Offer:

  • Hands-on Training
  • Fun Environment
  • Flexible Schedule
  • Career Development Coaching

 

LOCATION

We are hiring at Sears Canada @ Stratford, Ontario

 

TYPE

Part-time / Temporary / Contract

 

PURPOSE OF JOB:

Maintain the merchandising standards to create an environment that improves the customer service experience and promotes sales.

 

DUTIES AND RESPONSIBILITIES:

  • Merchandise and re-stock product in the department according to designated standards. Identify and escalate merchandising issues to ensure appropriate and timely action is taken to resolve the issues.
  • Ensure fitting rooms and sales floor are organized, neat, and clean.
  • Set up/maintain displays and signing, etc.
  • Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  • Perform other duties as required.

 

EXPERIENCE AND SKILLS REQUIRED

  • Secondary school diploma
  • Good communication skills
  • Demonstrated collaborative and team player spirit
  • Eagerness to make a difference
  • Enthusiastic and positive attitude
  • Ability to work in a fast pace environment and deal with last minute changes
Job ID
2017-41286
CA-ON-Stratford
2 weeks ago

We are HIRING @ Sears Canada: Sales Associate (Seasonal) / Brand Ambassador

 

“We’ve been fulfilling our valued customers’ dreams for 65 years, come help us do it one last time!” #SearsCanadaFamily #SearsCanadaWish

 

Are you a dynamic, high energy individual who enjoys engaging with customers? Then Sears Canada wants you! Please JOIN the #SearsCanadaFamily

 

No experience in Retail? #NoProblem

 

We Offer:

  • Hands-on Training
  • Fun Environment
  • Flexible Schedule
  • Career Development Coaching

 

LOCATION

We are hiring at Sears Canada @ Stratford, Ontario

 

TYPE

Part-time / Temporary / Contract

 

PURPOSE OF JOB:

Maintain the merchandising standards to create an environment that improves the customer service experience and promotes sales.

 

DUTIES AND RESPONSIBILITIES:

  • Merchandise and re-stock product in the department according to designated standards. Identify and escalate merchandising issues to ensure appropriate and timely action is taken to resolve the issues.
  • Ensure fitting rooms and sales floor are organized, neat, and clean.
  • Set up/maintain displays and signing, etc.
  • Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  • Perform other duties as required.

 

EXPERIENCE AND SKILLS REQUIRED

  • Secondary school diploma
  • Good communication skills
  • Demonstrated collaborative and team player spirit
  • Eagerness to make a difference
  • Enthusiastic and positive attitude
  • Ability to work in a fast pace environment and deal with last minute changes
Job ID
2017-41285
CA-ON-Stratford
2 weeks ago

We are HIRING @ Sears Canada: Merchandise Flow Associate

 

“We’ve been fulfilling our valued customers’ dreams for 65 years, come help us do it one last time!” #SearsCanadaFamily #SearsCanadaWish

 

Are you a dynamic, high energy individual who enjoys engaging with customers? Then Sears Canada wants you! Please JOIN the #SearsCanadaFamily

 

No Retail Experience? #No Problem

 

We Offer:

  • Hands-on Training
  • Fun Environment
  • Career Development Coaching

 

 

LOCATION

We are hiring at Sears Canada @ Stratford, Ontario

 

TYPE

Part-time / Temporary / Contract

 

PURPOSE OF JOB:

Offload, prepare and move merchandise efficiently to the sales floor or other designated area, following set standards. Provide customers with a positive experience at dock pick up and in any other interactions with the customer. Execute reverse logistics and inventory tasks including RTV (Return-to-Vendor), MRN, shipouts and inventory taking as required. Support store teams in task work such as product assembly, floor relays, etc.

 

DUTIES AND RESPONSIBILITIES:

  • Offload, sort, unpack, defrock, and otherwise prepare and flow merchandise to the selling floor in an efficient manner.
  • Provide excellent customer service at dock pick-up, eg. load/unload merchandise into customer vehicles, respond to customer queries, resolve problems/issues, ensure merchandise is not damaged during loading, etc.
  • Receive and ship merchandise in and out of unit, and support by completing required documentation and using handheld transmission. Verify the accuracy of shipments against vendor invoices, RQ/bill of lading, sales check filing and reconciliation, SIA entries and related papers. Investigate and follow up on discrepancies.
  • Execute reverse logistics and inventory tasks such as RTV, MRNs, shipouts and physical inventory taking while following the prescribed processes.
  • Adhere to close new practices and ensure safety standards in the work area by maintaining Dock Standards (e.g. Clearing debris, returning equipment to its dedicated home, moving obstacles that could interfere with traffic movement, etc.).
  • Assemble product and provide floor relay support within the store as required in accordance with defined procedures.
  • Perform all duties in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  • Perform other duties as required

 

EXPERIENCE AND SKILLS REQUIRED

  • Secondary school diploma
  • Ability to lift/ carry heavy objects (10Kg or more)
  • Sound knowledge of logistics and merchandise handling
  • Good communication skills
  • Demonstrated collaborative and team player spirit
  • Eagerness to make a difference
  • Enthusiastic and positive attitude
  • Ability to work in a fast pace environment and deal with last minute changes
Job ID
2017-41284
CA-BC-Coquitlam
2 weeks ago

We are HIRING @ Sears Canada: Cashier (Seasonal)

 

“We’ve been fulfilling our valued customers’ dreams for 65 years, come help us do it one last time!” #SearsCanadaFamily #SearsCanadaWish

 

Are you a dynamic, high energy individual who enjoys engaging with customers? Then Sears Canada wants you! Please JOIN the #SearsCanadaFamily

 

No experience in Retail? #NoProblem

 

We Offer:

  • Hands-on Training
  • Fun Environment
  • Flexible Schedule
  • Career Development Coaching

 

LOCATION

We are hiring at Sears Canada @Coquitlam Centre, BC

 

TYPE

Seasonal Contract

 

PURPOSE OF JOB:

Accurately and efficiently process customer transactions in a timely manner. Assist in merchandise replenishment and recovery as needed.

 

DUTIES AND RESPONSIBILITIES:

  • Provide fun and friendly service to customers at point-of-sale by processing all transactions quickly and accurately, according to Sears Canada policies. Utilize all equipment properly and report any deficiencies to a Lead or Manager as soon as possible.
  • Accurately communicate store policies to customers in an effective, friendly, and timely manner.
  • Support adjacent areas in merchandise replenishment as needed.
  • Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  • Perform other duties as required.

 

EXPERIENCE AND SKILLS REQUIRED

  • Secondary school diploma
  • Good communication skills
  • Demonstrated collaborative and team player spirit
  • Eagerness to make a difference
  • Enthusiastic and positive attitude
  • Ability to work in a fast pace environment and deal with last minute changes
Job ID
2017-41283
CA-ON-Mississauga
3 weeks ago

 

We're HIRING @ Sears Canada: Brand Ambassadors @ Sears Erin Mills!
 
- Do you love to sell?
- Are you CUSTOMER OBSESSED? 
- Are you a dynamic and high energy individual who enjoys engaging with customers? 
 
Then Sears Canada wants you! 
 
All interested applicants please apply directly to jfield7@sears.ca with resume and availability. Please note this position requires the ability to work a flexible schedule including evenings and weekends.

 

Qualifications

  • Excellent customer service skills
  • Good oral and written communication skills

Please be advised that only those applicants who are selected for interviews will be contacted.

Job ID
2017-41278
CA-ON-Guelph
3 weeks ago

 

We're HIRING @ Sears Canada: Brand Ambassadors @ Sears Guelph!
 
- Do you love to sell?
- Are you CUSTOMER OBSESSED? 
- Are you a dynamic and high energy individual who enjoys engaging with customers? 
 
Then Sears Canada wants you! 
 
All interested applicants please apply directly to jfield7@sears.ca with resume and availability. Please note this position requires the ability to work a flexible schedule including evenings and weekends.

 

Qualifications

  • Excellent customer service skills
  • Good oral and written communication skills

Please be advised that only those applicants who are selected for interviews will be contacted.

Job ID
2017-41277
CA-ON-Windsor
1 week ago

Welcome to Sears, one of Canada’s most trusted brand names.

 

For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!

 

With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.

 

Purpose of the Job

 

Sell and promote merchandise throughout the assigned area to provide total solutions for customers. Develop, maintain and build relationships with customers to increase loyalty and build private brand equity. Maintain the merchandising standards to create an environment that improves the customer experience and promotes sales.

 

Major Responsibilities

  1. Provide superior customer service throughout the assigned area/s, using best of breed selling techniques to drive sales. Provide total solutions and improve the lives of customers through consultative selling, promoting new product and coordinating product. Demonstrate a commitment to satisfying customers and achieving sales objectives. Accurately and efficiently process customer transactions.
  2. Merchandise and re-stock product in the department according to designated standards. Identify and escalate merchandising issues to ensure appropriate and timely action is taken to resolve the issues.
  3. Build the business by establishing, developing and maintaining first-class customer relations through client registry, following up regularly and as per standards to increase customer loyalty and achieve sales targets. Where applicable, offer professional fitting room assistance, selecting coordinates and additional pieces to provide the customer with options and total solutions to build the sale and create customer loyalty.
  4. Organize and implement special events to generate sales (e.g. wardrobing sessions). Promote events and participate in activities related to the event (i.e. setting up/maintaining displays and signing, etc.) Divert and recruit customers in other departments by promoting product, solutions and special offers.
  5. Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  6. Perform other duties as required.

Qualifications

  • Secondary school diploma
  • A minimum of 3 months of previous work experience
  • Excellent selling service skills
  • Good oral and written communication skills

We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.

 

Please be advised that only those applicants who are selected for interviews will be contacted.

Job ID
2017-41263
CA-ON-Toronto
6 months ago

 

#WhatTheSears #WTS is going on?

 

We are looking for a customer obsessed Cafe Manager  to WOW our customers while shopping in our NEW Sears Fairview store! This is about connecting, interacting and more! This is about going beyond our call of duty to ensure our customers enjoy every second of their stay with us!

  

For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!

 

With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.

 

Purpose of the Job

The Sales Manager will be responsible to lead the sales team in the achievement of the department(s) sales plan and operational deliverables by fostering an environment of positive associate engagement that maximizes customer service and delivers an unerring execution of all processes and standards.

 

 

Responsibilities

  • Ensure that the teams deliver the customer promise through selling interactions, merchandise replenishment and presentation standards.
  • Provide leadership to sales team through clear communication of goals, providing on-going coaching/training by conducting timely, meaningful performance reviews.
  • Participate in the recruitment and selection of new associates for designated areas and facilitate training as required.
  • Drive exemplary execution of corporate initiatives and store standards to ensure resources are used effectively in all operational processes, including payroll, and in achieving merchandising standards within areas of responsibility.
  • Lead the day-to-day activities and results in designated department(s), including staffing requirements, achievement of sales plans, promotional activities, credit acquisitions and presentation standards.

  

Desired Skills & Experiences

The successful candidate will have:

  • At least 6 months to 1 year of experience working as an In-store Sales Associate.
  • A record of achieved sales targets.
  • Excellent sales and customer service skills and attitude
  • Knowledge of Point of Sales (POS) terminals.
  • Conflict resolution and leadership skills.
  • Excellent communication and visual presentation skills.

We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.

 

Please be advised that only those applicants who are selected for interviews will be contacted.

Job ID
2017-40067
CA-NB-Saint John
7 months ago

Welcome to Sears, one of Canada’s most trusted brand names.

 

For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!

 

With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.

 

Customer Experience Leader

LOCATION

Sears Contact Services Inc. Centre
 

PURPOSE OF JOB:

Lead a regional team of Customer Experience Specialist that coach and support agents calling in with questions and customer escalations. Handle customer escalations that could not be resolved at the Specialist level. Partner with and make recommendations/suggestions to the operational site leaders on repeat call avoidance and agent performance/behavior gaps strong functional expertise and force of character vs. position authority.


Ensure that customer and business expectations are addressed / measured through appropriate processes and documentation/reporting of escalation and coaching calls. Drive continuous improvement by identifying monthly trending opportunities.           

DUTIES AND RESPONSIBILITIES:

1. Lead a regional team of Customer Experience Specialists (approx 15-20) that coaches and supports agents calling in with questions and customer escalations. Conduct the associated recruitment, performance management and performance assessments of direct reports. Perform quality listening analysis, allocate resources, establish individual development plans and monitor workflows.

  1. Handle customer escalations that could not be resolved at the Specialist level. Engage field, store or RSC partners as required to ensure resolution and root cause gap closure.
  2. Partner with and make recommendations/suggestions to the operational site leaders (Directors, Managers, Team Leaders) on repeat call avoidance and agent performance/behavior gaps strong functional expertise and force of character vs. position authority.

 

  1. Ensure that customer and business expectations are addressed / measured through appropriate processes and documentation/reporting of escalation and coaching calls. Drive continuous improvement by identifying monthly trending opportunities. Spend time regularly listening to calls in order to be knowledgeable on current business issues – drivers, gaps, opportunities.
  2. Execute on continuous improvement within own department – suggest creative improvements to own and functional work procedures and practices. Be aware and up to date on industry standards as they relate to the Associate and Customer Experience and identify opportunities to enrich the Sears program with new ideas and approaches.
  3. Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. Perform other duties as required.

EXPERIENCE AND SKILLS REQUIRED

  • Demonstrated oral/written communication and interpersonal skills
  • Contact Centre Quality role Experience
  • Leadership/ Management experience
  • Demonstrated PC skills (excel, access, etc)
  • Demonstrated understanding of contact center operations
  • Strong analytical (eg. trend analysis) and organization skills
  • Working knowledge of call center operations
  • Previous experience with call center operations / programs
  • Demonstrated ability to adapt to changing environment
  • Secondary School graduation – Preferred University/ College in Business Administration

 

Although we appreciate the interest of all applicants, we must advise that only applicants selected for further consideration will be contacted.

We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.

 

Please be advised that only those applicants who are selected for interviews will be contacted.

 

Job ID
2017-39539
CA-NB-Saint John
8 months ago

Sears Contact Services Inc.

JOB OPPORTUNITY

LOCATION:

Sears Contact Services Inc. Centre (Saint John)

POSITION:

Business Centre Associate

STATUS

Full Time

POSITION SUMMARY:

This position provides excellence in customer service by efficiently responding to customer issues, concerns and problems, in addition to processing customer orders.

                           

MAJOR RESPONSIBILITIES:

  • Provide excellence in sales and customer service by ensuring a convenient and enjoyable shopping experience for the customer, including customer orders, inquiries and requests.
  • Determine options for appropriate resolution and communicate with customers regarding actions and satisfactory resolutions. Communicate and consult with business units as required.
  • Receive and respond to customer issues, concerns, queries, etc., via telephone.
  • Follow up with customers as required to ensure customer satisfaction with resolution.
  • Maintain appropriate documentation and records of customer issues, concerns, action taken for resolution, etc., in accordance with Sears' systems, policies and procedures.
  • Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  • Perform other duties as required.

QUALIFICATIONS:

  • Superior written and verbal communication skills
  • Excellent listening skills
  • Ability to analyze cause of problem and take the initiative to apply appropriate solutions
  • Enjoy assisting people in finding solutions to problems
  • Can openly share information with others and work independently
  • Previous experience in a Call Centre an asset
  • Bilingual (French / English) an asset
  • Proficient computer skills, including keyboarding and data entry

Although we appreciate the interest of all applicants, we must advise that only applicants selected for further consideration will be contacted.

Sears Contact Services Inc. is committed to offering reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to disability, please contact us at apply@sears.ca

Job ID
2017-39500
CA-QC-Montreal
8 months ago

Welcome to Sears, one of Canada’s most trusted brand names.

 

For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!

 

With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.

 

Accounts Payable Clerk

LOCATION

Head Office, Corporate

 

PURPOSE OF JOB:


Perform a variety of basic and diversified accounting activities, in assigned area of responsibility. This

includes processing of invoices, managing Corporate Vendor database, validating, controlling and processing of various manual inventory documents, setting up purchase orders for bulk billing, processing and accounting for catalogue/dealer cash deposits, follow-up on outstanding issues, liaise with business partners, field and suppliers. Initiate process improvement and document processes associated with the day-to-day operations of the department. Proper judgment and analysis of controls and processes is necessary in order to ensure the integrity and accuracy of the relevant financial processes.

DUTIES AND RESPONSIBILITIES:

1. Interpret/analyze data and prepare reports which may be semi-technical in nature. Perform accounting duties for assigned area of responsibility.

2.
Respond to and resolve inquiries from Sears Canada business teams, management, field, bank and suppliers, and provide information and recommendations on procedures/practices and improvement of process issues. Discuss improvement opportunities/alternatives with managers and internal/external customers. Upon approval, implement changes with customers and follow up to ensure on-going compliance.

3. Investigate and resolve errors identified through analysis while noting and referring complex discrepancies to senior staff. Provide recommendations to managers to aid in the development and interpretation of policies and procedures, e.g. recurring rejects.

4. Select, consolidate and verify data from various sources for Coordinator and/or management, eg. interdepartment and/or business partners. This includes conducting basic analysis, creating more complex spreadsheets, reconciling accounts, and preparing presentations.

5. Identify and communicate purpose and impact of process errors/rejects to the business and to the own department so that future errors can be minimized.

6. Redesign/modify existing applications in a PC environment; completing and/or designing templates and forms, databases, offshore/loaded to boat accrual (database), Catalogue Tender Clearing account reconciliation (12 accounts).

7. Maintain ISO and training documents, files and manuals. Prepare correspondence and documentation for internal/external customers. Be responsible for filing related reports and backup materials.

8. Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. Perform other duties as required.


EXPERIENCE AND SKILLS REQUIRED

  • Knowledge of systems HMIS, CAPS, AMS, PSOFT a/p, g/l as well as Microsoft office (excel, word, PowerPoint
  • Demonstrated organizational/planning skills
  • Demonstrated clear written and verbal communication skills
  • Ability to work within and promote a team environment
  • Ability to work under minimum supervision
  • Ability to take the initiative and improve processes or recommend improvements
  • Demonstrated the ability to analyze and interpret data
  • University Undergraduate degree with designation (Please specify): enrolled or to-be enrolled in Professional accounting designation CGA, CMA
  • 1-2 Years of relevant experience

We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.

 

Please be advised that only those applicants who are selected for interviews will be contacted.

 

Job ID
2017-39446
CA-ON-Toronto | CA-AB-Calgary | CA-ON-Newmarket | CA-SK-Regina
9 months ago

Welcome to Sears, one of Canada’s most trusted brand names.

 

For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!

 

With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.

 

Purpose of the Role

 

Provide technical repair services on small appliances, test, check and clean major appliances from return centers etc and in accordance with company standards while ensuring a high level of service excellence.

 

Major Responsibilities

  1. Conduct diagnosis and complete service repairs on small appliances, test, check and clean major appliances from return centers.
  2. Communicate with and advise customers on diagnosis and repairs completed, including identification of replaced and/or reconditioned parts, timeframes to complete repairs, cost of parts/labour, issues regarding warranty of product and/or parts, use/performance of product etc. Respond to customer queries and resolve issues/problems to customer satisfaction.
  3. Prepare and complete all required documentation in accordance with company standards e.g. part requisitions, work orders, service repair invoices etc. Forward documentation to appropriate area for processing. Respond to questions/queries regarding documentation completed as required.
  4. Maintain an organized, clean, and safe workstation in accordance with Sears Canada standards and appropriate health/safety regulations, e.g. WHMIS.
  5. Promote other related Sears Canada products and services e.g. Sears card.
  6. Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  7. Perform other duties as required.

Qualifications

  • Secondary school diploma
  • One year program in Appliance Repair
  • A minimum of 6 months of previous work experience
  • Demonstrated verbal and written communications skills
  • Demonstrated customer service skills or selling skills
  • Demonstrated oral communication skills
  • Demonstrated ability to operate diagnostic and related equipment, e.g. electronic tools, etc.
  • Demonstrated ability to understand and interpret product and service manuals

 

We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.

 

Please be advised that only those applicants who are selected for interviews will be contacted.

Job ID
2017-39048
CA-AB-Edmonton
2 years ago

Welcome to Sears, one of Canada’s most trusted brand names.

 

For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!

 

With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.

 

Purpose of the Role

 

Provide day to day supervision of cosmetic counter staff and operations, in support of Sears Mission, Vision and Values. Maximize sales and profitability for the store and cosmetic brand.

 

Major Responsibilities

  1. Perform the responsibilities of a Beauty Advisor as required, including selling, responding to customer inquiries, conducting customer consultations, etc.

  2. Identify performance targets for Beauty Advisors, including sales targets, consultation targets, average transaction value targets, special event appointments, etc. Review and monitor achievement to ensure outstanding customer service.

  3. Supervise and manage the staff and operations of the specified cosmetic counter, including consulting with Sales Manager on staffing needs/schedules, participating in recruitment of new staff, participating in performance assessment, etc., to ensure exceptional customer service and maximization of revenues.

  4. Provide ongoing training/coaching to Beauty Advisors and other staff reporting for continuous improvement, including weekly update meetings with team and one on one, etc.

  5. Plan and organize successful promotions and in-store events in collaboration with the Beauty Advisor team, store management, and the brands identified by the Account Executive.

  6. Promote the brand image through personal image, demonstrating excellence in execution of merchandise and presentation according to standard.

  7. Monitor and maintain the correct active, on-hand merchandise inventory ensuring adequate stock levels are maintained to meet requirements, eg. key selling SKUs and promotion program needs. Notify Merchandise Flow Analyst of supplies required for special events, etc.

  8. Develop and maintain effective working relationships with store management, Headquarters team, and brand vendor partners.

  9. Ensure all associates work in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. Perform other duties as required.

Qualifications

  • Secondary school diploma
  • Apprenticeship program in cosmetics or esthetician
  • A minimum of 6 months of previous work experience
  • Demonstrated supervisory Skills
  • Excellent customer service skills

 

We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.

 

Please be advised that only those applicants who are selected for interviews will be contacted.

Job ID
2016-35057