Sears Canada

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Job Locations CA-ON-Toronto
Posted Date 8 months ago(6/9/2017 4:35 PM)
  #WhatTheSears #WTS is going on?   We are looking for a customer obsessed Cafe Manager  to WOW our customers while shopping in our NEW Sears Fairview store! This is about connecting, interactingand more! This is about going beyond our call of duty to ensure our customers enjoy every second of their stay with us!    For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!   With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.   Purpose of the Job The Sales Manager will be responsible to lead the sales team in the achievement of the department(s) sales plan and operational deliverables by fostering an environment of positive associate engagement that maximizes customer service and delivers an unerring execution of all processes and standards.     Responsibilities - Ensure that the teams deliver the customer promise through selling interactions, merchandise replenishment and presentation standards. - Provide leadership to sales team through clear communication of goals, providing on-going coaching/training by conducting timely, meaningful performance reviews. - Participate in the recruitment and selection of new associates for designated areas and facilitate training as required. - Drive exemplary execution of corporate initiatives and store standards to ensure resources are used effectively in all operational processes, including payroll, and in achieving merchandising standards within areas of responsibility. - Lead the day-to-day activities and results in designated department(s), including staffing requirements, achievement of sales plans, promotional activities, credit acquisitions and presentation standards.    Desired Skills & Experiences The successful candidate will have: - At least 6 months to 1 year of experience working as an In-store Sales Associate. - A record of achieved sales targets. - Excellent sales and customer service skills and attitude - Knowledge of Point of Sales (POS) terminals. - Conflict resolution and leadership skills. - Excellent communication and visual presentation skills. We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.   Please be advised that only those applicants who are selected for interviews will be contacted.
Job ID
2017-40067
Job Locations CA-NB-Saint John
Posted Date 10 months ago(5/3/2017 9:59 AM)
Welcome to Sears, one of Canada’s most trusted brand names.   For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!   With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.   Customer Experience Leader LOCATION Sears Contact Services Inc. Centre   PURPOSE OF JOB: Lead a regional team of Customer Experience Specialist that coach and support agents calling in with questions and customer escalations. Handle customer escalations that could not be resolved at the Specialist level. Partner with and make recommendations/suggestions to the operational site leaders on repeat call avoidance and agent performance/behavior gaps strong functional expertise and force of character vs. position authority. Ensure that customer and business expectations are addressed / measured through appropriate processes and documentation/reporting of escalation and coaching calls. Drive continuous improvement by identifying monthly trending opportunities.            DUTIES AND RESPONSIBILITIES: 1. Lead a regional team of Customer Experience Specialists (approx 15-20) that coaches and supports agents calling in with questions and customer escalations. Conduct the associated recruitment, performance management and performance assessments of direct reports. Perform quality listening analysis, allocate resources, establish individual development plans and monitor workflows. - Handle customer escalations that could not be resolved at the Specialist level. Engage field, store or RSC partners as required to ensure resolution and root cause gap closure. - Partner with and make recommendations/suggestions to the operational site leaders (Directors, Managers, Team Leaders) on repeat call avoidance and agent performance/behavior gaps strong functional expertise and force of character vs. position authority.   - Ensure that customer and business expectations are addressed / measured through appropriate processes and documentation/reporting of escalation and coaching calls. Drive continuous improvement by identifying monthly trending opportunities. Spend time regularly listening to calls in order to be knowledgeable on current business issues – drivers, gaps, opportunities. - Execute on continuous improvement within own department – suggest creative improvements to own and functional work procedures and practices. Be aware and up to date on industry standards as they relate to the Associate and Customer Experience and identify opportunities to enrich the Sears program with new ideas and approaches. - Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. Perform other duties as required. EXPERIENCE AND SKILLS REQUIRED - Demonstrated oral/written communication and interpersonal skills - Contact Centre Quality role Experience - Leadership/ Management experience - Demonstrated PC skills (excel, access, etc) - Demonstrated understanding of contact center operations - Strong analytical (eg. trend analysis) and organization skills - Working knowledge of call center operations - Previous experience with call center operations / programs - Demonstrated ability to adapt to changing environment - Secondary School graduation – Preferred University/ College in Business Administration   Although we appreciate the interest of all applicants, we must advise that only applicants selected for further consideration will be contacted. We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.   Please be advised that only those applicants who are selected for interviews will be contacted.  
Job ID
2017-39539
Job Locations CA-NB-Saint John
Posted Date 10 months ago(4/25/2017 10:06 AM)
Sears Contact Services Inc. JOB OPPORTUNITY LOCATION: Sears Contact Services Inc. Centre (Saint John) POSITION: Business Centre Associate STATUS Full Time POSITION SUMMARY: This position provides excellence in customer service by efficiently responding to customer issues, concerns and problems, in addition to processing customer orders.                             MAJOR RESPONSIBILITIES: - Provide excellence in sales and customer service by ensuring a convenient and enjoyable shopping experience for the customer, including customer orders, inquiries and requests. - Determine options for appropriate resolution and communicate with customers regarding actions and satisfactory resolutions. Communicate and consult with business units as required. - Receive and respond to customer issues, concerns, queries, etc., via telephone. - Follow up with customers as required to ensure customer satisfaction with resolution. - Maintain appropriate documentation and records of customer issues, concerns, action taken for resolution, etc., in accordance with Sears' systems, policies and procedures. - Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. - Perform other duties as required. QUALIFICATIONS: - Superior written and verbal communication skills - Excellent listening skills - Ability to analyze cause of problem and take the initiative to apply appropriate solutions - Enjoy assisting people in finding solutions to problems - Can openly share information with others and work independently - Previous experience in a Call Centre an asset - Bilingual (French / English) an asset - Proficient computer skills, including keyboarding and data entry Although we appreciate the interest of all applicants, we must advise that only applicants selected for further consideration will be contacted. Sears Contact Services Inc. is committed to offering reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to disability, please contact us at apply@sears.ca
Job ID
2017-39500
Job Locations CA-QC-Montreal
Posted Date 10 months ago(4/21/2017 10:36 AM)
Welcome to Sears, one of Canada’s most trusted brand names.   For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!   With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.   Accounts Payable Clerk LOCATION Head Office, Corporate   PURPOSE OF JOB: Perform a variety of basic and diversified accounting activities, in assigned area of responsibility. This includes processing of invoices, managing Corporate Vendor database, validating, controlling and processing of various manual inventory documents, setting up purchase orders for bulk billing, processing and accounting for catalogue/dealer cash deposits, follow-up on outstanding issues, liaise with business partners, field and suppliers. Initiate process improvement and document processes associated with the day-to-day operations of the department. Proper judgment and analysis of controls and processes is necessary in order to ensure the integrity and accuracy of the relevant financial processes. DUTIES AND RESPONSIBILITIES: 1. Interpret/analyze data and prepare reports which may be semi-technical in nature. Perform accounting duties for assigned area of responsibility. 2. Respond to and resolve inquiries from Sears Canada business teams, management, field, bank and suppliers, and provide information and recommendations on procedures/practices and improvement of process issues. Discuss improvement opportunities/alternatives with managers and internal/external customers. Upon approval, implement changes with customers and follow up to ensure on-going compliance. 3. Investigate and resolve errors identified through analysis while noting and referring complex discrepancies to senior staff. Provide recommendations to managers to aid in the development and interpretation of policies and procedures, e.g. recurring rejects. 4. Select, consolidate and verify data from various sources for Coordinator and/or management, eg. interdepartment and/or business partners. This includes conducting basic analysis, creating more complex spreadsheets, reconciling accounts, and preparing presentations. 5. Identify and communicate purpose and impact of process errors/rejects to the business and to the own department so that future errors can be minimized. 6. Redesign/modify existing applications in a PC environment; completing and/or designing templates and forms, databases, offshore/loaded to boat accrual (database), Catalogue Tender Clearing account reconciliation (12 accounts). 7. Maintain ISO and training documents, files and manuals. Prepare correspondence and documentation for internal/external customers. Be responsible for filing related reports and backup materials. 8. Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. Perform other duties as required. EXPERIENCE AND SKILLS REQUIRED - Knowledge of systems HMIS, CAPS, AMS, PSOFT a/p, g/l as well as Microsoft office (excel, word, PowerPoint - Demonstrated organizational/planning skills - Demonstrated clear written and verbal communication skills - Ability to work within and promote a team environment - Ability to work under minimum supervision - Ability to take the initiative and improve processes or recommend improvements - Demonstrated the ability to analyze and interpret data - University Undergraduate degree with designation (Please specify): enrolled or to-be enrolled in Professional accounting designation CGA, CMA - 1-2 Years of relevant experience We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.   Please be advised that only those applicants who are selected for interviews will be contacted.  
Job ID
2017-39446
Job Locations CA-AB-Edmonton
Posted Date 2 years ago(6/9/2016 12:59 PM)
Welcome to Sears, one of Canada’s most trusted brand names.   For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!   With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.   Purpose of the Role   Provide day to day supervision of cosmetic counter staff and operations, in support of Sears Mission, Vision and Values. Maximize sales and profitability for the store and cosmetic brand.   Major Responsibilities - Perform the responsibilities of a Beauty Advisor as required, including selling, responding to customer inquiries, conducting customer consultations, etc. - Identify performance targets for Beauty Advisors, including sales targets, consultation targets, average transaction value targets, special event appointments, etc. Review and monitor achievement to ensure outstanding customer service. - Supervise and manage the staff and operations of the specified cosmetic counter, including consulting with Sales Manager on staffing needs/schedules, participating in recruitment of new staff, participating in performance assessment, etc., to ensure exceptional customer service and maximization of revenues. - Provide ongoing training/coaching to Beauty Advisors and other staff reporting for continuous improvement, including weekly update meetings with team and one on one, etc. - Plan and organize successful promotions and in-store events in collaboration with the Beauty Advisor team, store management, and the brands identified by the Account Executive. - Promote the brand image through personal image, demonstrating excellence in execution of merchandise and presentation according to standard. - Monitor and maintain the correct active, on-hand merchandise inventory ensuring adequate stock levels are maintained to meet requirements, eg. key selling SKUs and promotion program needs. Notify Merchandise Flow Analyst of supplies required for special events, etc. - Develop and maintain effective working relationships with store management, Headquarters team, and brand vendor partners. - Ensure all associates work in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. Perform other duties as required. Qualifications - Secondary school diploma - Apprenticeship program in cosmetics or esthetician - A minimum of 6 months of previous work experience - Demonstrated supervisory Skills - Excellent customer service skills   We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.   Please be advised that only those applicants who are selected for interviews will be contacted.
Job ID
2016-35057
Job Locations CA-AB-Edmonton
Posted Date 2 years ago(6/9/2016 11:21 AM)
Welcome to Sears, one of Canada’s most trusted brand names.   For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!   With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.   Purpose of the Role   Provide day to day supervision of cosmetic counter staff and operations, in support of Sears Mission, Vision and Values. Maximize sales and profitability for the store and cosmetic brand.   Major Responsibilities - Perform the responsibilities of a Beauty Advisor as required, including selling, responding to customer inquiries, conducting customer consultations, etc. - Identify performance targets for Beauty Advisors, including sales targets, consultation targets, average transaction value targets, special event appointments, etc. Review and monitor achievement to ensure outstanding customer service. - Supervise and manage the staff and operations of the specified cosmetic counter, including consulting with Sales Manager on staffing needs/schedules, participating in recruitment of new staff, participating in performance assessment, etc., to ensure exceptional customer service and maximization of revenues. - Provide ongoing training/coaching to Beauty Advisors and other staff reporting for continuous improvement, including weekly update meetings with team and one on one, etc. - Plan and organize successful promotions and in-store events in collaboration with the Beauty Advisor team, store management, and the brands identified by the Account Executive. - Promote the brand image through personal image, demonstrating excellence in execution of merchandise and presentation according to standard. - Monitor and maintain the correct active, on-hand merchandise inventory ensuring adequate stock levels are maintained to meet requirements, eg. key selling SKUs and promotion program needs. Notify Merchandise Flow Analyst of supplies required for special events, etc. - Develop and maintain effective working relationships with store management, Headquarters team, and brand vendor partners. - Ensure all associates work in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. Perform other duties as required. Qualifications - Secondary school diploma - Apprenticeship program in cosmetics or esthetician - A minimum of 6 months of previous work experience - Demonstrated supervisory Skills - Excellent customer service skills   We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.   Please be advised that only those applicants who are selected for interviews will be contacted.
Job ID
2016-35054
Job Locations CA-AB-Edmonton
Posted Date 2 years ago(6/3/2016 6:30 PM)
Welcome to Sears, one of Canada’s most trusted brand names.   For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!   With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.   Purpose of the Job   Process transactions in a timely and accurate manner, promote Sears Canada card products and services, and provide service to customers at point-of-sale (POS). Maintain the customer service desk according to Sears Canada standards. Assist in sales floor coverage and merchandise replenishment and presentation as needed.   Major Responsibilities - Provide service to customers at point-of-sale by processing all transactions quickly and accurately, according to Sears Canada policies. These transactions include  Sears Canada Card product sales, maintaining card share and conversion, payments, refunds, voided transactions, opening and closing procedures, etc. Utilize all equipment properly and report any deficiencies to a Lead or Manager as soon as possible. - Promotes the use of the Sears Canada Card in each transaction, and utilizes all opportunities to open new accounts and promote related products (Mature Outlook, Family First etc). - Respond to and resolve customer service problems promptly. Report repeated customer service issues/concerns to appropriate Lead or Manager. - Maintain the area around the point-of-sale and the sales desk according to “Close New Everyday” standards. Support adjacent areas in sales floor coverage and merchandise replenishment as needed. - Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. - Perform other duties as required. Qualifications - Secondary school diploma - A minimum of 3 months of previous work experience - Excellent customer service skills - Demonstrated problem-solving and analytical skills - Excellent technical skills - Good oral and written communication skills We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.   Please be advised that only those applicants who are selected for interviews will be contacted.
Job ID
2016-34996
Job Locations CA-BC-Kelowna
Posted Date 2 years ago(12/21/2015 7:02 PM)
Welcome to Sears, one of Canada’s most trusted brand names.   For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!   With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.   Purpose of the Job   Provide a variety of complex & diverse clerical support duties associated with the day-to-day operations of assigned department. Work requires judgment in selecting, consolidating & verifying from various sources, & may include preparing documents to ensure integrity & accuracy. Includes communication with Contractors/Regional Delivery Teams, reviewing nonconformance issues, etc.   Major Responsibilities - Design, develop, create, & maintain spreadsheets/databases/files/manuals, usually via computerized systems of above-average complexity. Includes redesign/modify, existing applications as well as, conducting analysis, preparing presentations. - Monitor & analyze various reports to identify inefficiencies. Select, consolidate, & verify data from various sources to ensure accuracy. Interpret/analyze data, & prepare complex report which may be semi-technical in nature. - Create & maintain procedural & application training plans/materials for junior staff as required. Respond to & resolve inquiries, & provide information on standardized procedures/practices of the area. Refer to inquires that require policy/procedure interpretation to Management. - Collaborate with Management in the ongoing review of processes to identify areas of improvement. Includes creating communication packages for business partners &/or Field. -  Initiate & maintain ongoing communication with field units, related departments, and business partners. Investigate and correct identifiable errors, & referring complex discrepancies to management. - Perform general office duties such as filing office documents, answering phones/email, respond to a variety of routine & non-routine inquiries. - Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. - Perform other duties as required.  Qualifications - Secondary school diploma - College certificate in Basic Accounting, Microsoft Applications - A minimum of 15 months of previous work experience - Demonstrated verbal and written communication skills - Demonstrated computer skills, including ability to operate job-related Sears/PC systems - Demonstrated knowledge of clerical fields, e.g. word processing, data entry, etc. - Demonstrated organizational/planning skills - Ability to work under minimum supervision We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.   Please be advised that only those applicants who are selected for interviews will be contacted.
Job ID
2015-33298
Job Locations CA-BC-Kelowna
Posted Date 2 years ago(12/21/2015 6:58 PM)
Welcome to Sears, one of Canada’s most trusted brand names.   For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!   With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.   Purpose of the Job   To be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy. Participate in departmental activities as assigned.   Major Responsibilities - Perform selling activities such as: - providing assistance to customers, responding to inquiries and complaints, and handling merchandise returns; - providing demonstrations and instructions on specialized merchandise items; - following corporate guidelines for prospecting and follow-up; - selling related agreements/services, eg. maintenance agreement, stain protection agreement (SPA), delivery, installation, product protection plan, etc. - Operate point of sale (POS) terminal, and handle all types of transactions as required, eg. delivery. - Provide excellence in customer service, including mentoring new staff, resolving customer problems, and assisting associates in resolving customer problems. Maintain inventory systems, eg. delivery, perpetual inventory control, etc. - Perform merchandising responsibilities in accordance with corporate standards, eg. housekeeping, signing, replenishing, maintaining, merchandise presentation, etc. - Attend meetings, product knowledge and other training seminars. - Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. - Perform other duties as required. Qualifications - Secondary school diploma - A minimum of 3 months of previous work experience - Demonstrated selling skills - Excellent customer service skills - Demonstrated knowledge of Point of Sales terminal, including ordering, delivery, etc. - Good oral and written communication skills We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible. Please be advised that only those applicants who are selected for interviews will be contacted.
Job ID
2015-33297
Job Locations CA-ON-Mississauga
Posted Date 3 years ago(7/30/2015 5:35 PM)
Welcome to Sears, one of Canada’s most trusted brand names. For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!   With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.   Purpose of the Role Conduct customer contact activities and customer relationship activities to facilitate in sales generation and customer satisfaction.   Major Responsibilities - Conduct customer contact activities (Opportunity Management, UPS, etc) to facilitate sales generation. This involves collaborating with customers to identify their needs, providing sales team with leads, responding to customer service issues, etc.  - Update Enhanced Relationship Marketing (ERM) database on a daily basis with relevant customer information, potential sales information. Provide sales leads to sales associates in a timely basis, etc.   - Investigate and resolve customer service issues in accordance to established processes and standards. Identify complex customer service issues to lead to resolve. Make recommendations to improve current operations/processes. - Perform general administrative responsibilities including, preparing and mailing letters to customers, filing, etc. Process sales including payments, credits, scheduling delivery dates, in accordance with corporate procedures etc. Promote other Sears services, eg. Gift Registry, Sears Phone, HomeCentral, etc. -  Perform other related duties as required.  Qualifications - Secondary School Diploma - A minimum of 1 year previous work experience - Excellent oral/written communication and interpersonal skills - Demonstrated supervisory and leadership skills - Basic computer skills, eg. P.C. Windows Office, etc. - Demonstrated organizational and problem solving skills We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible. Please be advised that only those applicants who are selected for interviews will be contacted.
Job ID
2015-31118
Job Locations CA-ON-Oshawa
Posted Date 3 years ago(10/10/2014 9:10 AM)
Welcome to Sears, one of Canada’s most trusted brand names.   For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!   With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.   Purpose of the Job   To be responsible for using professional selling techniques to ensure complete customer satisfaction, in accordance with company policy. Participate in departmental activities as assigned.   Major Responsibilities - Perform selling activities such as: - providing assistance to customers, responding to inquiries and complaints, and handling merchandise returns; - providing demonstrations and instructions on specialized merchandise items; - following corporate guidelines for prospecting and follow-up; - selling related agreements/services, eg. maintenance agreement, stain protection agreement (SPA), delivery, installation, product protection plan, etc. - Operate point of sale (POS) terminal, and handle all types of transactions as required, eg. delivery. - Provide excellence in customer service, including mentoring new staff, resolving customer problems, and assisting associates in resolving customer problems. Maintain inventory systems, eg. delivery, perpetual inventory control, etc. - Perform merchandising responsibilities in accordance with corporate standards, eg. housekeeping, signing, replenishing, maintaining, merchandise presentation, etc. - Attend meetings, product knowledge and other training seminars. - Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. - Perform other duties as required. Qualifications - Secondary school diploma - A minimum of 3 months of previous work experience - Demonstrated selling skills - Excellent customer service skills - Demonstrated knowledge of Point of Sales terminal, including ordering, delivery, etc. - Good oral and written communication skills We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible. Please be advised that only those applicants who are selected for interviews will be contacted.
Job ID
2014-26335
Job Locations CA-ON-Vaughan
Posted Date 4 years ago(6/2/2014 3:46 PM)
As Canada’s largest Full Line department store retailer, Sears provides a fast-paced, innovative team oriented environment.  We are committed to excellence in everything we do, including the protection of our corporate assets, and the assurance of the health and safety of our associates and our customers.   Looking for an exciting career in retail Loss Prevention? This position will provide you with the opportunity to work with various levels of Sears associates, law enforcement / security professionals and the public.   Position Overview:   Sears Loss Prevention team members are engaged in and actively support the execution and communication of all loss prevention and health and safety related duties which assist in the reduction of losses and maintain a safe shopping and working environment for customers and associates.    Position Highlights: - Prevent inventory losses through communication and participation with all associates using in store programs and prevention measures; - Liaise with law enforcement agencies, security and loss prevention professionals; - Conduct regular audits on internal systems i.e. internal based exception reports and follow up to address non conformances through investigations and/or process improvements; - Detect, apprehend and process customers engaged in shop theft or other fraudulent activities and complete all related documentation; - Respond to all emergency situations i.e. power failures, fires, bomb threats and accidents.  Contact appropriate external services, such as police, ambulance, etc. and administer first aid to injured associates and customers; - Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all injuries/incidents and take every precaution reasonable to ensure personal safety and the safety of others.   Position Requirements: - Possess a valid security licence - Knowledge of First Aid and CPR - Excellent public speaking, presentation and training skills - Ability to work effectively with limited supervision - Ability to walk / be on your feet for extended periods - Education:  Two year community college in a security related field an asset - Years of Relevant Experience:  1-2 years preferred      In return we are offering: A competitive salary                                                       Associate discount on Sears merchandise and services     Please be advised that only those applicants who are selected for interviews will be contacted.    Internal applicant must be an associate in good standing.
Job ID
2014-23408
Job Locations CA-AB-Lloydminster
Posted Date 4 years ago(4/22/2014 10:32 AM)
Welcome to Sears, one of Canada’s most trusted brand names.   For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!   With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.   Purpose of the Role   Lead the store team in the achievement of the unit sales plan and operational deliverables. Create an environment of associate engagement that maximizes customer service and delivers flawless execution of all processes and standards.   Major Responsibilities - Create an environment where associates feel comfortable to openly exchange ideas and concerns. Drive associate engagement by actively promoting Sears Mission, Vision and Values, providing regular communication through staff conferences, department meetings, daily scrums, etc., and maintaining high standards in all associate areas within the store. Ensure active recognition programs and associate development plans are in place. - Work with all store leaders to ensure customer service expectations, both direct and indirect, are being met, i.e. in-stock, selling interactions, store environment, Customer Service Desk service standards, etc. Use all available resources to diagnose and develop plans for improvement. - Drive flawless execution of corporate initiatives and store standards including operational, payroll and merchandising standards. Take a pro-active approach to diagnose and put solutions in place to address gaps and achieve plans. - Balances current day work with creating strategies to ensure successful execution of future (2 months out) initiatives, special events and financial deliverables. - Develop leadership team through an effective performance management program that provides goals, coaching, training and recognition as well as regular, meaningful assessments. Ensure succession plans are in place and developmental plans are implemented - Ensure all associates work in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. - Perform other duties as required. Qualifications - Secondary school diploma - College diploma in Retailing, Marketing or Business Administration - A minimum of 4 years of previous work experience - Excellent selling service skills - Demonstrated exceptional leadership skills - Excellent interpersonal skills - Demonstrated organizational/planning and analytical skills - Excellent verbal and written communication skills We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.   Please be advised that only those applicants who are selected for interviews will be contacted.
Job ID
2014-23251